Our Staff

Mark Baker, HIS

Mark Baker, HIS

Hearing Instrument Specialist

Mark has been in the hearing health care industry since 2007 and joined our team in 2009. The most rewarding feeling Mark gets is helping people to hear the important things in life, like family members, doctors, employers and even the television. “Seeing a patient’s eyes light up when you place a hearing aid in a patient’s ear for the first time never gets old.”

Mark specializes in complete hearing evaluations, aural rehabilitation, hearing instrument fitting, and family counseling on hearing loss. He embraces our new “connected” hearing aids and loves helping his patients utilize the benefits of our newest technology. With a complete hearing consult and diagnostic evaluation, an informed patient can take the correct action for bettering their hearing health.

Kelsie Mangum, PSC

Kelsie Mangum, PSC

Patient Service Coordinators

I have been in the service industry for the past twelve years, including restaurant management. I am very passionate and caring and enjoy being around people and helping those in need. When I’m out of the office I am usually outdoors enjoying the beauty Arizona has to offer or out on the volleyball court having some fun. I’m an Aunt to three beautiful nieces and one handsome nephew, that bring all the joy in the world to me!

I am new to health care industry and have been with Sound Point Hearing Centers since the end of 2020. I’m excited to be a part of the Hear Care team and I look forward to this new adventure and to meeting you!

woman with ipad background

Customer Reviews

Awesome! Everyone is so nice and explains everything throughout the process. I would recommend anyone going through hearing loss or issues to go here.

Tammy McHenry, on Google

I'm able to schedule ahead then get a reminder/confirmation call a day or so ahead. I’m always greeted with a friendly face at the office and am treated with respect and care by everyone there. Thank you for taking good care of me and my hearing sids.

Ann Brennan, on Google

Great experience. Mark is very thorough and knowledgeable and has been very helpful to me over the past several years with my hearing issues. I would highly recommend.

Gary Siefker, on Google

I was treated with respect and in a professional manner. My hearing issues were discussed and the appointment went well. Thank you!

Carole Collins, on Google

Great receptionist and audiologist who listened to me. Understood my concerns as to what I NEEDED most. Two hearing aids will benefit me for awhile. Even though I could easily lose all my hearing together

Penny Volling, on Google

Schedule Your Free Hearing Screening

Schedule Now