Our Staff

Mark Baker, HIS

Hearing Instrument Specialist

Mark has been in the hearing health care industry since 2007 and joined our team in 2009. The most rewarding feeling Mark gets is helping people to hear the important things in life, like family members, doctors, employers and even the television. “Seeing a patient’s eyes light up when you place a hearing aid in a patient’s ear for the first time never gets old.”

Mark specializes in complete hearing evaluations, aural rehabilitation, hearing instrument fitting, and family counseling on hearing loss. He embraces our new “connected” hearing aids and loves helping his patients utilize the benefits of our newest technology. With a complete hearing consult and diagnostic evaluation, an informed patient can take the correct action for bettering their hearing health.

Regina Ferrel

Regional Administrative Coordinator

Hi, my name is Regina and I’m the Glendale office’s Regional Administrative Coordinator! I’m so excited to meet you and help you in your quest for a better hearing life. I started my professional journey with SoundPoint in 2021. Though I may be new to the industry, I am no stranger to the hard of hearing community. My life partner was born hard of hearing so this line of work is very near and dear to my heart. So please come in and meet me, I would love to hear all about you!

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
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Customer Reviews

After experiencing the service and finally gaining my new hearing aids. Not to mention the level of care and professionalism. I can honestly say. The personnel at the Soundpoint Hearing center in Surprise AZ are outstanding. Thanks for helping me and assisting me gain my hearing back. You guys are...

Chris England, on Google

I have been with Soundpoint for years! I will not go to anyone else! Mark is amazing! He is knowledge, he doesn't pressure you, he is kind and very helpful. He explains everything where you actually understand it. He is so patient and will spend as much time with you...

Dardie Steinman, on Google

I am very happy with the service I have received for the past 3 years. Definitely recommend!

Patricia Crookshank, on Google

We went to SoundPoint Hearing to get tested and to hear about hearing aids options, pricing and service. We were greeted by Regina who had me fill out necessary medical background information. Next we meet with Mark, hearing instrument specialist. We chatted... introductions, told about the process, then I went...

Eugene R. Ehmann, on Google

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