What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I'm able to schedule ahead then get a reminder/confirmation call a day or so ahead. I’m always greeted with a friendly face at the office and am treated with respect and care by everyone there. Thank you for taking good care of me and my hearing sids.

Ann Brennan, on Google

SoundPoint Hearing tested my hearing and determined my level of hearing which was below normal. They fitted me with two Starkey hearing aids which have made a difference in my life. Mark checks them and on a regular basis and cleans them or whatever they need. After one year he...

Mary Jane Caraher, on Google

This is a great place for hearing health! Mark is very patient, knowledgeable and sooo reasonable! I went to another place first and their price was three times the price here! Thanks Mark for your help!

Virginia Godlove, on Google

After experiencing the service and finally gaining my new hearing aids. Not to mention the level of care and professionalism. I can honestly say. The personnel at the Soundpoint Hearing center in Surprise AZ are outstanding. Thanks for helping me and assisting me gain my hearing back. You guys are...

Chris England, on Google

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